- Supplier of embroidered badges, patches and epaulettes. FAQs

How do I register/join?

During your first 'Request a Quote' you will be prompted to register your contact details and to nominate a password. After this process you will have joined MRBADGES.COM and your email address and nominated password will allow you direct access to your secure account section within the website. If your details change in the future they may be updated easily after logging in.

How do we open an account?

If it is your first order, or if you order infrequently, we require that you pay a 30% up-front order deposit with balance payable before dispatch. However, if you will be ordering regularly you may wish to apply for a credit account. This is done by completing our application (company)/ application (individuals) for Credit Facilities. Our standard terms of business for customers with a ‘credit account’ is Payment 30 days from date of invoice.

Do you charge set-up fees?

One of the benefits of using MRBADGES.COM is that we do not charge set-up fees on complete orders. The only occasion we will charge a set-up fee is if you choose to terminate your order before completion.

Do you have a minimum order quantity?

Yes, we do have a minimum order quantity. We require a minimum of 25 for embroidery and 100 for woven. Our pricing structure means that as the quantity goes up the unit price will go down.

What is your standard lead-time and your Delivery Policy?

If you are setting up a new design we will email you a scanned/photo sample for review within 2-3 days. It is up to you to approve this design or ask for further revision/sampling.

Once a design is approved we will produce and dispatch your goods within 1-2 weeks. Repeat orders not requiring set-up can skip the sampling stage and go straight to production.

We use Australia Post 'Express Post' as our preferred delivery provider and goods are typically delivered Australia-wide within 1-2 days from dispatch. Tracking details are provided once in transit.

What is the difference between woven and embroidered items?

An embroidered badge or epaulette is produced by a stitching process onto a base cloth. Embroidery produces a textured and raised design effect. A woven design is woven into the background this creates a smooth surface. The woven process allows a higher resolution design which can show much more detail, and is ideal where there is small text.

When choosing between embroidered or woven products keep in mind that while you will get the extra fine detail with the woven process you will be missing out on the textured 3D effect that embroidery offers.

What type of artwork do you require?

We prefer your artwork supplied as a high quality JPEG or TIFF (PC compatible). If you have access to existing embroidery files (EMB or DST) we can use these. Once we have received your artwork our customer service and digitizing department will work with you in getting your design perfect.

How can I provide my own embroidery files?

Yes, many of our customers provide their own embroidery files in EMB or DST format. You will also need to fax us a plot sheet to help with assigning colours. The brand of thread we use is ‘Royal’ so if you only know another brand we ask that you nominate a PMS (Pantone) colour for each thread colour. The following website is a good resource for matching threads to PMS colours -

What if I don't have an electronic copy of my artwork?

The best way to get hard copy artwork is to use a scanner. Alternatively you can send a physical sample for a MRBADGES.COM representative to review.

Can I review a proof of my product before bulk production?

Yes, we will only proceed with production after you have approved a high-resolution scan of your product. You have full control over revisions if you are not happy. For an additional fee we can send a physical sample for approval however this will affect the lead-time.

What is your REFUND policy?

We work with you to ensure the sampling of your custom-made product is approved before we proceed with bulk production. If we can not get the sample to an approved stage then we will credit/refund you any deposits made. After delivery refunds are available in the instance of major faults/defects as per Australian Consumer Law.

Do you offer a badge application service?

No, unfortunately we do not offer a badge application service.

How do I apply my heat-seal badge?

You should always test the garment first to ensure the high temperature will not damage the fabric. This is especially pertinent for synthetics such as nylon. High temperatures for a prolonged period of time may distort and damage both the appearance of the badge and garment surface.

  1. Set iron or heat-press to approx. 180 (C)
  2. Apply pressure to garment to warm the area prior to badge application
  3. Place badge on garment for application
  4. Cover the badge with a thin layer of fabric (such as a pillow case)
  5. Apply pressure for approx. 15-20 seconds. Pressure is the key to getting good adherence.

Do you supply garments?

No, at this stage we do not supply garments. To find a reputable garment supplier we suggest you visit

What other products do you offer?

We are experienced in producing other items such as embroidered brassards and hand-made bullion wire badges. For a specific enquiry please consult our sales team on

Where are your products made?

Our head office is based in NSW with our production facilities strategically located worldwide. This enables us to offer globally competitive wholesale prices to our local customer base.